Support with Issues pertaining to Digital & Tangible Orders
Our policy for digital goods are simple.
Guaranteed to work or 100% replacement or refund for Digital Software Goods dispatched within the 30 day warranty period with supporting evidence such as a unaltered screenshot or having our specialist remote desktop to verify a claim to combat fraud.
Any claims made with Digital Software will require supporting evidence with the Error code accompanied by unaltered screenshots of the issues within the 30 days of the dispatched email.
We guarantee if we cannot setup and activate for you through TeamViewer remote desktop support, we will refund or replace the product key with no questions asked as long as you meet the publisher required minimum requirements.
Our Policy for Tangible Orders:
Within 30 days of delivery, Kastoff.store will refund the full amount, minus the cost of shipping on new, unopened items. You must obtain authorization before returning any product by contacting us by email at email@example.com
Kastoff.store reserves the right to test "dead on arrival" returns and impose a customer fee equal to 20 percent of the product sales price if the customer misrepresents the condition of the product. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product.
If you have any issues please email us at firstname.lastname@example.org and we will get right back to you within 24 hours. Click the link below for easy email, reference your order number or question on the subject.